Your rights and our obligations with regard to the return of any Baseball America products are exclusively governed by the express terms of this policy
If you received a damaged item, we will exchange it, at no cost to you, for the same item. Please contact a Customer Service Representative (800-845-2726) to request a replacement item.
Within 30 days of your receipt of our product, you may exchange it for another Baseball America product, subject to the limitations set forth below. Please return the original item to us, in "new" form, with all original materials and packaging, at the address below and place another order for the item you wish to purchase. We will pay for shipping the new item to you, and you will be responsible for paying to ship the original item back to us.
Upon our receipt of your original item, we will refund to you the original purchase price, in the original method of payment, if your return is in compliance with this policy. Unfortunately, we cannot refund any original shipping charges and handling charges you paid, unless an error occurred on our part in shipping your order. Please note that it may take up to ten (10) business days to process returns once we receive them.
Customer Service Representative:
PO BOX 12877
DURHAM, NC 27709
Exceptions to our Return Policy
Baseball America does not accept returns on copies of Baseball America, the Magazine, unless they are damaged.
Non-Baseball America Products
We cannot accept or process items not purchased from Baseball America. You should contact the seller directly to determine their return/refund policy.
Partial refunds will be issued on the following items:
* Baseball America magazine subscription (undelivered pre-paid copies minus retail value of subscription premium, if received). Refund will be prorated at the per-issue price paid in advance, based on the number of issues remaining on your subscription.
* BaseballAmerica.com website subscription (unused pre-paid months). Refund will be prorated at the per-month price paid in advance, based on the number of months remaining on your subscription.
Please include all relevant information regarding your order to facilitate processing, including the following:
* Baseball America Customer ID (found on magazine label or mailing label)
* Street Address
* City, State, Zip
* Phone Number to be reached
* Date of Order
* Form of Payment
* Item(s) Ordered
For further questions about refunds and returns, please contact customer service by e-mail at firstname.lastname@example.org or by phone at 800-845-2726, Mondays through Fridays between 9:00 AM - 5:00 PM ET.